Refund and Return Policy
Welcome to Devised Creation. I am committed to providing high-quality services and digital goods to my customers. Your satisfaction is my priority, and I strive to ensure you have a positive experience with me. Below is my concise and easy-to-understand refund and return policy.
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General Guidelines
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Accessibility: My refund policy is prominently visible on each product and service page and across all pages of my site, including the footer section.
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Compliance: This policy complies with all applicable laws and regulations.
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Customer Satisfaction: Maintaining a good reputation as a merchant is essential. I aim to keep my customers happy and will consider refunds or replacements when necessary, even if the customer made a mistake.
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Refund Policy for Services - Graphic Design, Photography, and Videography Services
- Non-Refundable Services: Once a service has been rendered or a project has commenced, it is non-refundable.
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Cancellation Policy: Clients may cancel a service within 24 hours before I start work on a project for a full refund.
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Revisions and Satisfaction: If you are not satisfied with the service provided after 3 revisions, we can discuss an alternative options via email, such as partial refund, additional digital assets addition.
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Refund Policy for Digital Goods
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Non-Tangible Items: Digital goods (e.g., downloadable resources, online courses, stock photos/videos) are non-tangible items and therefore non-refundable once purchased.
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Incorrect or Defective Downloads: If you experience issues with your download, such as receiving the wrong file or a corrupted file, please contact me within 7 days of purchase for assistance. I will provide a replacement or assist in resolving the issue.
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Common Scenarios
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Item Not as Described: If a digital good or service is not as described, please contact me within 7 days of purchase. I will review your request and, if verified, provide a refund or replacement.
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Service/Item Not Received: If you do not receive a purchased service or digital good, please contact me immediately. I will investigate and take appropriate action, including a possible refund or replacement.
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Contact Information
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If you have any questions or concerns regarding refund and return policy, please contact me at:
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Phone: 07939580318
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Address: Northampton
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By purchasing my services or digital goods, you agree to this refund and return policy. I reserve the right to modify this policy at any time, and changes will be posted on this page.
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Thank you for choosing Devised Creation. I appreciate your business and look forward to serving you.